ITIL

Picture
Ageas Insurance had split from it’s long-term partner Belgium parent company Fortis. They had taken on an underwriting contract for a 3rd party so required various implementations and service improvements.

They asked ABG IT to improve their service function from Incident Management through to Problem and Change Management.


Team Management

Picture
Culina Logistics had a greenfield IT setup and required new processes and procedures implemented as they separated fully from Muller Dairies.

Culina asked ABG IT to improve their Incident Management and also look and implement better ways of improving their PR within the company following a major infrastructure change.